Welcome to our website. Cherwell Windows is committed to protecting your privacy in all our dealings with you, whether through our website or through direct contact with our sales team. Our Terms and conditions show we are committed to delivering a safe and secure experience.
Cherwell Windows is a double-glazing business which provides windows and doors supply and installation services to its customers. We must process personal data (including sensitive personal data) so that we can provide these services – in doing so, Cherwell Windows acts as a data controller.
You may give your personal details to us directly, such as on an over the phone, in person or via one of the registration forms on our website or we may collect it from social media advertising. We must have a legal basis for processing your personal data. For the purposes of providing you with a quote and fulfilling your order, we will only use your personal data in accordance with the terms of the following statement.
Cherwell Windows take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy. Our database is encrypted, internal servers are password protected and remote access is limited. We invest in systems which track access and flag data breach attempts so that we keep your information safe at all times. By registering with the website it is understood that you are actively interested in purchasing windows and doors or other services supplied by Cherwell Windows.
The term ‘Cherwell Window’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
Cherwell Window is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Cherwell Window may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23/05/2018.
We have reviewed the purposes of our processing activities and selected the most appropriate lawful bases for each activity and these are consent, legitimate interest and legal obligation. Where we have replied on a legitimate interest to process your personal data our legitimate interest is for the purpose of providing a quote for windows and doors and other Cherwell Windows services.
We collect personal data about you when you register in order to provide you with a quotation. The personal data we collect includes your name, email address, telephone number and postcode, as well as products that you are interested in and how you found Cherwell Windows, which we use for marketing purposes. We will keep that information for as long as you want to keep your account active with Cherwell Windows. We will also ask you questions to ensure we recommend the most appropriate products for your requirements. We will ensure that all personal information supplied is held securely in accordance with the GDPR regulations.
There are a number of places we store data. Our website, our database and with third party service providers such as Facebook. All third-party service providers are required to process your data in accordance with contracts that comply with data protection legislation.
You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us via email firstname.lastname@example.org
Cherwell Windows will retain your personal information for the legitimate provision of supplying and installing windows and doors and covering a warranty period of 10 years and a lifetime paid-for service visit. Different laws require us to keep data for different periods of time. We aim to provide you with useful installation related services for the whole of your life, however we will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the services to you, or (in the case of any contact you may have with our team) for as long as is necessary to provide support-related reporting and trend analysis only.
Where the Company has obtained your consent to process your personal data, we will do so in line with our retention policy.
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
Cherwell Windows will never sell your personally identifiable information to any third party without your express consent.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
If you wish to complain about this privacy notice or any of the procedures set out in it please contact us at Sales@cherwelluk.com or on 01295 270938 or via post to Cherwell Windows, Unit G3, Marley Way, Banbury, OX16 2RL.
You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113, at their webiste, or any other relevant supervisory authority should your personal data be processed outside of the UK, or if you believe that your data protection rights have not been adhered to.
Windows and doors are a big purchase, so making time to get it right is important. We think there’s no replacement for seeing windows and doors ‘in the flesh’, opening and closing them and picking out the fine detailing that brings the all-important finishing touches to your project.
With showrooms in Banbury and Beaconsfield, we bring our product ranges closer to you.
Our Window and Door Design Centre, is located 15 miles north of Oxford in Banbury and carries our complete product range.