Easter Schedule: Friday 29th: By Appointment | Saturday 30th: By Appointment | Sunday 31st: CLOSED | Monday 1st: By Appointment

FAQs

Frequently Asked Questions

Here are some of our FAQs at Cherwell:

Click the “+” below to find out more.

Most asked questions at Cherwell

How do I request a quote for glazing services?

If you’re seeking a comprehensive quote for glazing services, we highly recommend initiating the process by scheduling a personalized showroom meeting with one of our knowledgeable sales consultants. This meeting can be arranged at the showroom that best suits your convenience. We firmly believe that this approach allows us to provide a tailored service that aligns perfectly with your needs, rather than simply quoting a price for a generic solution.

In order to generate a detailed and precise quotation for your project, or to establish a starting point during your initial consultation, we will request specific details about your project via email. Please ensure to include the following information, wherever possible:

 

  • The type of glazing solution you require (e.g., Windows, Bi-Folds, Sliders, etc.)
  • Your envisioned aesthetic for the glazing
  • Any existing opening sizes or the specific dimensions you require
  • The location or address of the project
  • An email address and telephone number for us to send the quotation or to reach out for any additional information

If you have floor plans, elevations, or any other architectural drawings prepared for your project, please include these as they can provide valuable insights for an accurate and tailored quotation.

When you’re ready for your Cherwell consultation and quotation, kindly forward your project details and relevant information to us via email at sales@cherwelluk.com. Our team will ensure prompt and efficient assistance with your glazing needs.

What are your current lead times?

Our lead times are subject to continual changes as we collaborate with a diverse range of manufacturers and suppliers. To ensure you receive the most up-to-date information regarding our lead times, we recommend reaching out to us directly at 01295 270938. By giving us a call, we can provide you with the most accurate and current lead times for your specific requirements. Please don’t hesitate to get in touch with us for any further assistance or information.

I have questions about my quotation, who can I speak to?

We recommend reaching out to your assigned sales consultant for any queries or revisions to your initial quotation. They are equipped to address your concerns and provide the necessary assistance.

What warranties does Cherwell offer?

Cherwell offers a comprehensive 10-year warranty on our installations, ensuring top-notch quality and service. We also extend specific warranties from manufacturers for hardware and other components, which may vary in duration. For instance, while our overall warranty is for 10 years, it’s important to note that hardware warranties typically range around 12 months, while glass warranties may span approximately 5 years. We are dedicated to providing the best possible coverage for all aspects of your installation.

Does Cherwell have a showroom for viewing products?

Yes, we have two showrooms available to you throughout the week. Please note, our Banbury showroom is open by appointment only on Saturdays, while our Beaconsfield showroom is closed on Saturdays.

Our showrooms, located in Banbury and Beaconsfield, showcase a diverse range of products, providing demonstrations for various project solutions.

Showroom Addresses:

Cherwell Windows, Unit G3, Marley Way, Banbury, OX16 2RL

Cherwell Windows, 26 London End, Beaconsfield, Buckinghamshire, HP9 2JH

The quotation exceeds my budget, what can I do?

If the initial quotation surpasses your budget, there are options to explore with your sales consultant. Our team of professionals excels at working with you to value engineer your project, utilising our wide range of available products. You can discuss potential solutions such as revising the specifications or opting for cost-effective alternatives by adjusting the product selection.

Does Cherwell install in my area?

Our showrooms are strategically located to serve numerous areas, including:

  • Oxford, Banbury, Bicester, Thame, Henley on Thames in Oxfordshire
  • Beaconsfield, Chalfont St Giles, Chalfont St Peter, Seer Green, Gerrards Cross, Amersham, Great Missenden, and Long Crendon in Buckinghamshire
  • Reading, Maidenhead in Berkshire
  • Coventry and Stratford upon Avon in Warwickshire
  • Brackley, Towcester, Northampton, and Northamptonshire
  • Gloucestershire and Worcestershire areas

 

We generally service a 100-150 mile radius of our Banbury location. If your area is not listed above but you’re interested in our services, please don’t hesitate to contact us at 01295 270938. We’ll be happy to explore how we can assist you further.

Placing your Cherwell order

Who do I contact for questions about my order?

For any inquiries regarding your placed order, please reach out to us at 01295 270938. Our dedicated operations team is available to address your questions and provide updates whenever possible.

Does Cherwell offer any finance options?

No, we do not currently provide any financing plans.

Useful industry questions

Is an architect necessary for my project?

At Cherwell, we understand the significance of incorporating an architect, particularly for projects involving substantial building or extension work. It’s important to note that we do not provide planning permission services or undertake general building works related to installations. Involving an architect is crucial as they can oversee the design and coordination of additional elements necessary for the successful execution of your project.

When should I plan for glazing in my project timeline?ne?

In short, it’s best to consider your glazing requirements as early as possible. One common error is treating glazing as an afterthought, leading to project delays caused by underestimating lead times for surveys, ordering, and the manufacturing of customised systems. We recommend contacting us as soon as you have your opening sizes available. This allows us to align our planning with your project timeline effectively.

What is a U-Value?

A U-Value is the measurement of the overall rate of heat transfer through a specific section of construction under standard conditions. In simpler terms, it indicates how efficiently a component transmits heat from the inside to the outside. A lower U-Value implies a slower heat transfer rate, indicating better thermal insulation. For optimal energy efficiency, the goal is to achieve a lower U-Value. According to current building regulations, windows must meet a minimum U-Value of 1.2 W/m²K.

Get up close and personal (with our products!)

Visit our window and door design centre

Windows and doors are a big purchase, so making time to get it right is important. We think there’s no replacement for seeing windows and doors ‘in the flesh’, opening and closing them and picking out the fine detailing that brings the all-important finishing touches to your project.  

With showrooms in Banbury and Beaconsfield, we bring our product ranges closer to you.   

Our Window and Door Design Centre, is located 15 miles north of Oxford in Banbury and carries our complete product range.